Accessibility statement

At UXinsight, inclusion is one of our core values. We aim for our resources and services to be inclusive of diverse perspectives and people with different identities, experiences, and backgrounds.

We strive to give everyone interested in UX research and our offerings the opportunity to participate in a comfortable, enjoyable and accessible way.

We are committed to aligning with accessibility best practices for our products and services, including the Web Content Accessibility Guidelines (WCAG) version 2.1 level AA criteria.

Steps we have taken


  • Conducted the accessibility audit of our web experience (by an external expert).
  • Added accessibility requirements for the web development company that designs our website.
  • Implemented some changes aimed at making our website more perceivable and operable, for example:
    • Re-evaluated our color palette, increased color contrast for different website elements
    • Added or removed alternative text, when necessary
    • Solved some accessibility errors when using assistive technology (e.g., missing labels)


  • Started providing captions for (pre)recoded talks.
  • Started differentiating ticket prices for countries with different economic situations, people with lower income (e.g., students, people without a job).
  • Added an open text question to our ticket registration form for people to notify us if there is anything related to accessibility that we can consider for them.

Next steps

  • Improve the website’s operability and robustness to comply with accessibility guidelines. We created a prioritized backlog of improvements.
  • Create accessibility guidelines for conference speakers to consider when preparing a talk and slide deck.
  • Create an accessibility checklist for in-person, online and hybrid events. Incorporate it into our event preparation procedures.

If you have any suggestions, feedback or questions, please contact:

Karin den Bouwmeester

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