User Experience vs. Customer Experience: What’s The Difference?
Discussing the difference between CX and UX is not useful. It’s better to look at the different levels of interaction.
Human Behavioral Biology – Standford University lectures
In this Youtube series, you can find 25 lecturers on human behavioural biology. It is not only very interesting to learn more about human behaviour from a biology perspective, but also very entertaining to watch.
What is the framework for innovation? Design Council’s evolved Double Diamond
The Double Diamond model is often used in an innovation process. It describes stages of divergent and convergent thinking, both in idea generation phase
Putting the “academic” research in UX
The parallels between UX and academic research and some ways we can learn from each other.
How to minimise the impact of biases, barriers and background in healthcare UX research
Healthcare is one of those domains that typically brings extra challenges to doing research. How can you minimize the impact of those challenges?
How we do user research at DUO – Our user research strategy, edition 2019
In this article, Maike Klip describes how they plan their research at DUO to have the most impact. What have they learned so far?
It’s Never a Good Time to Do Research – Which is why you should be doing research all the time
Instead of treating research as a special activity, we should embrace the habit of asking questions and looking for evidence in every step of the way.
Scoping User Research
Jim discusses some of the problems you may encounter when scoping user research and provide some advice about how to make scoping more accurate.
Moderating UX research with Zoom
Practical tips on how to use a videoconfering tool to run remote moderated user research (usability test or interview).
Skip User Research Unless You’re Doing It Right — Seriously
Do research right, or don’t do it at all. Joe makes the point that we better focus on research that has value behind a certain release.
How To Deliver A Successful UX Project In The Healthcare Sector
Improve your research by considering the three research challenges: Biases, Barriers and Background.
User experience research vs. market research for product design and development – a blurring line?
Traditionally market research has a wider perspective. User research focuses more on behavioral data. However both disciplines are shifting more towards each other.
Affinity Diagramming for Collaboratively Sorting UX Findings and Design Ideas
Affinity Diagramming is useful technique to sort and synthesise data from UX research.
Up and Down the Ladder of Abstraction
Use the ladder of abstraction to understand if you are on the right level with a question or answer. A useful technique during an interview or scope session.
The Five Whys
Ever talked to a kid who did not stop asking Why? A simple but very effective way to get to the bottom of things. Use the 5 whys to understand the deeper motivations of people.