Courses
Maaike Mintjes

Exploratory research – what, why and how?

How do I uncover what users need and want? What exploratory research techniques are there? How should I organise my research? And how can I turn qualitative data into actionable insights? These questions and more will be answered in this hands-on, interactive online Exploratory research course.

Exploratory research is qualitative research ideally undertaken at the very start of the design process. It explores the needs, behaviours, pain points and context of (potential) users. Insights from exploratory research are used to inspire and guide product and service design strategies.

This introductory course will give you a practical understanding of what exploratory research is, and why and how it is done. The focus is on learning-by-doing, so you will be given a case and exercises to practice with. You will learn how to prepare for research, conduct and analyse in-depth interviews and share results as actionable insights.

After completing this course you will:

  • Understand what exploratory research is and when and why it is needed
  • Have a practical understanding of how to plan, conduct and analyse exploratory research in the form of user interviews
  • Be ready to apply your practical learnings in your own work
  • Maaike Mintjes

    Maaike Mintjes

Maaike started her career as a socio-historical researcher, and by chance moved into the UX field in 2007. After learning the ropes of UX design, she specialised in UX research. She was lucky to work on many innovation projects that required exploratory research – which she loves. Aside from doing research, she also facilitates co-creation and has delivered design thinking training at KPN and Philips. Maaike has worked for small and large organisations in Australia and The Netherlands. She has an MA in History and recently completed a post-academic course in Behaviour Change. As a trainer, Maaike believes in learning through doing and reflecting. She creates a safe space for people to learn, while at the same time challenging them to put what they’ve learned into practice. She likes everyone to have fun along the way.

Outline of this course

This course will be delivered online in 4 x 2,5-hour interactive sessions. Note that you will be required to conduct at least one interview between sessions 2 and 3.

Session 1 [November 26, 9.30-12.00 CET] Introduction

  • Welcome and introductions
  • Course overview
  • Sharing learning goals
  • What is Exploratory research: goals and methods
  • Why and when do you do Exploratory research
  • Our practice case

Session 2 [November 27, 9.30-12.00 CET] Preparing for in-depth interviews

  • Welcome/agenda
  • Planning your research (exercise)
  • Writing your discussion guide (exercise)
  • Interviewing tips
  • Practice interviewing with each other (exercise)
  • Homework: conduct at least 1 in-depth interview

Session 3 [December 3, 9.30 - 12.00 CET] Analysis: from data to insights

  • Welcome/agenda
  • Sharing interview experiences and data
  • Analysing qualitative data
  • Clustering data - affinity mapping (exercise)
  • Identifying patterns and insights (exercise)
  • Homework: think about a case you (would like to) work on so we can discuss it in the next training

Session 4 [December 4, 9.30-12.00 CET] Sharing research results as actionable insights

  • Welcome/agenda
  • Ways to present insights so they become actionable
  • Creating a persona (exercise)
  • Discuss personal cases
  • Reflect & Close

Practical information

  • English spoken
  • The course consists of 4 x 2,5-hour sessions
  • Online via Teams and Miro (no knowledge of Miro is required)
  • November 26, 27, December 3, 4 9:30-12:00 (CET)*
  • Time commitment: 10 hours course and approx. 2 hours homework
  • Price €750,- (ex VAT)
  • Maximum group size is 8 participants
  • A mix of theory and exercises
  • You will receive an invite for the online sessions a couple of days in advance
  • After successful completion of this course, you will receive a UXinsight Certificate
  • Registrations close on November 18

*The minimum number of participants is 6 to proceed.

Register now!

  • 26, 27 November, 3 and 4 December
  • 4 x 2,5-hour online sessions (9.30-12.00 CET)
  • Hands-on and interactive
  • Learn about Exploratory research and how to apply this in your own work
€750 (ex VAT)Register now!