Frequent asked questions
What are the ticket prices for the UXinsight Festival?
Enjoy the entire 3-day event for €149 (ex VAT).
Can I share my ticket with a colleague?
Your ticket is personal. If a colleague also wants to join the Festival please buy a separate ticket so you can both enjoy interactive sessions and benefit from networking opportunities. We offer groups of 4 or more a discount of 20% and alternate pricing for countries with extreme currency difference to the euro.
Is there a group discount?
Yes, we offer groups of 4 or more a discount of 20%. Please contact us at email@example.com for more info.
What’s included in my ticket?
With your Festival ticket you can join all Festival activities. This means the talks, live Q&A, interactive sessions, networking and fun activities. The Festival is taking place on April 14-16 (Wed – Thu – Fri). You’ll also be invited to join the Festival group on our Community platform to chat, network and share with your peers.
After the event, you'll get access to the recordings of the talks and activities.
What does the program of the Festival look like?
The program contains talks, interactive sessions, live Q&A’s and plenty of opportunities to meet and engage with your fellow researchers.
Our team is working hard to put together the program. We'll put the program online as soon as we can. If you want to keep up to date, make sure to subscribe to our newsletter.
The main program takes place between 12.00 - 18.00 Central European Time. Convert start time to your time zone.
How can I connect with other researchers during the Festival?
To most of us, a major benefit of visiting a conference is the possibility to connect with other researchers. We took this as the basis of the Festival.
> All ticket owners are invited to join our online community platform and form a closed group.
> We will take the time to discuss the insights during the live Q&A.
> Every day you can enter (small) groups of researchers, either to learn a new skill, discuss a topic, enter a challenge or have some fun.
> Or, we can connect you to an individual researcher for a one-on-one chat in our meet & greet section.
Are the talks and sessions recorded/slides shared?
All talks are (pre)recorded. With a ticket to the Festival, you will get access to all recordings for an entire year. The Q&A’s and interactive sessions are live and will be recorded during the Festival. You’ll have access to those recordings as well for the same period. We will share respective speakers’ slides if we have permission to do so.
How do I access the online Festival?
The online platform for the Festival is Hopin. To log in, you'll get a personal link one working day in advance. You have to create a Hopin account or use your existing account. You register once and can use your account to log in to the entire Festival.
For some sessions we'll use Zoom, to be able to work in breakout rooms. The link will be provided in the applicable session in Hopin.
What should I do if I need captioning?
All (pre)recorded talks will have captions in English. For the interactive sessions and live Q&A, we'd like to discuss the options at an individual level. Please contact us at firstname.lastname@example.org.
If you have other accessibility-related needs or questions, please also contact us at email@example.com asap to let us know.
What’s your cancellation/refund policy?
We don’t offer refunds but you can transfer the ticket to someone else. Please send your request to transfer your ticket to firstname.lastname@example.org. Ticket transfers are possible until 24 hours before the Festival starts.
I didn't find the answer to my question. What to do?
Please send us an e-mail at email@example.com and we'll get back to you as soon as possible.