To accurately scope user research, you must have a detailed understanding of the project’s business goals, the users, and their tasks. While you can usually get an overview of this information by talking with your clients, it’s difficult to obtain accurate, detailed information until after a project’s kickoff meeting and initial stakeholder discussions. At that point, you might realize that the research methods you’ve planned aren’t the ones that would let you best understand the problem.
Jim discusses some of the problems you may encounter when scoping user research and provide some advice about how to make scoping more accurate. His advice a.o:
- Start with the details
- Create a scoping project
- Involving user researchers (yeah!)