Every time you make a product decision you are placing a bet. You will never have complete certainty, but the more you learn the more confidence you will have - Erika Hall
We all know examples of failing chatbots. However, under specific circumstances chatbots can be a useful method for UX research. Carmen van der Zwaluw shares her personal experience, the advantages of using chatbots and things to consider when using this method.
Now that the measures in most countries are being relaxed, it is time to reopen your UX lab and meet your target audience in person again. But how do you facilitate safe research for everyone?
Is it possible to obtain enough useful insights with remote research? How can you be sure you’re not missing out on depth and nuance? What are the pros and cons of online generative research?
As a UX researcher, you often have to answer questions like: ‘how much are participants willing to pay for our product?’ Or, ‘can you ask them to tell us more about what they want from us?’
Matthew Godfrey explains why and how they adopted the Research Funnel framework introduced by Emma Boulton to structure and prioritise research questions.
How to start a research project? Every project and of course, every research question is different. How do you choose the right approach. Maike Klip has listed her steps in the form of questions she asks herself at the start of every project. Let’s have a look!
We often ask team members to observe and take notes during an interview. But why not include them in our analysis as well?
The Double Diamond model is used in a lot of innovation projects. However, depending on how you interpret the various sections of the double diamond, you could think the output is a tested prototype or maybe an implemented real-world MVP. Two very different things.
Every time you make a product decision you are placing a bet. An organisation should not be scared by this but motivated to look for answers and insights.
Dogfooding: a practice of using the product or service that you’re working on. Colette Kolenda has found that it can powerfully augment our work as researchers when done in conjunction with rigorous research.
How do you capture valuable insights for all your research? And how do you manage these in order to discover patterns across study findings?
Mature organisations focus on proactive research instead of reactive research. 5 users is enough doesn’t apply here.
Has NN been wrong for over two decades with the golden rule N=5 in usability tests?
Discussing the difference between CX and UX is not useful. It’s better to look at the different levels of interaction.
The Double Diamond model is often used in an innovation process. It describes stages of divergent and convergent thinking, both in idea generation phase