In this article you find practical tips on how to use generative methods, concept testing and evaluative research in machine learning (ML) or artificial intelligence (AI) systems.
The full article was published by Michelle Carney on People Nerds
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Have you ever considered doing customer service research? What is it, why should your organization invest in it and how can you convince your stakeholders of its value?
We all know examples of failing chatbots. However, under specific circumstances chatbots can be a useful method for UX research. Carmen van der Zwaluw shares her personal experience, the advantages of using chatbots and things to consider when using this method.
