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Frequent asked questions

What’s included in my ticket?

We offer different types of tickets:
• 3-day in-person tickets – April 17, 18 & 19
• 2-day in-person tickets – April 17 & 18, April 18 & 19 or April 17 & 19
• 1-day in-person conference tickets – April 18 or 19
• 2-day online tickets – April 18 & 19

With a 3-day in-person ticket, you can access the in-person event in Breda (The Netherlands) and all in-person and online Festival activities. This means a workshop of choice on April 17 and the talks, Q&As, networking and other activities on April 18 and 19.

With a 2-day in-person ticket, you have access to 2 days of the event. Either a workshop of choice on April 17 and one of the conference days on April 18 or 19. Or to both conference days on April 18 and 19.

With a 2-day online ticket, you’ll have access to the event's live stream on April 18 and 19.

With a 1-day in-person ticket, you get access to all conference activities on April 18 or 19.

All ticket holders get access to the recordings of the talks and Q&As after the event.

Which workshop(s) can I participate in?

Workshops are accessible to participants with a workshop ticket for April 17. You have to select the workshop of choice at your registration. All workshops have limited spots available. An overview of the workshops offered you'll find in our program overview.

Are the talks recorded/slides shared?

All talks and Q&As are live. The talks and Q&As will be recorded during the conference. With all tickets, you'll get access to the recordings for the entire year. We will share the respective speakers' slides if we have permission to do so.

The recordings will be captioned and available the week after the event.

The workshops are participation oriented and focused on taking action. These are not recorded to make sure everyone feels safe and secure to do so.

Can I share my ticket with a colleague?

Your ticket is personal. If a colleague also wants to join the conference, please buy a separate ticket so you can both enjoy all activities and benefit from networking opportunities.

We offer groups of 4 or more a discount of 20% (does not apply to early bird tickets). Also, we provide alternate pricing for countries with extreme currency differences to the euro, students and people currently without a job.

What does the program of the conference look like?

The program contains workshops, talks, live Q&As, opportunities to meet and engage with your fellow researchers and more. Check out the full program here.

The main program takes place on April 17 between 14.00 - 17.30 Central European Summer Time (CEST). And on April 18 and 19 between 9:00 and 18:00 CEST. Convert starting times to your time zone for April 17 and April 18 and 19.

How can I connect with other researchers during the conference?

To most of us, a significant benefit of visiting a conference is connecting with other researchers. We took this as the basis of the Festival.

> At the in-person event, we'll have lots of breaks to be able to connect and exchange views
> We will take the time to discuss the insights during the live Q&As
> With our online tool(s), we'll connect in person and online participants
> And more to be announced

What is the location of the conference and how do I get there?

We are excited to welcome you in person in the Netherlands again! You'll enjoy the in-person activities at the largest theatre in the south of the Netherlands - Chassé Theatre in Breda (1 hour away from Amsterdam). The theatre is beautifully situated in the city centre, easily accessible, and has ample parking space.

Address:
Claudius Prinsenlaan 8
4811 DK Breda
The Netherlands
info@uxinsight.org.

You'll find more info about the venue and how to get there on our venue page.

How do I access the online Festival?

You'll get a personal link one working day in advance to log into our online platform.

What about the accessibility of the event?

Last year we took several steps to improve the accessibility of our website. These changes will be ongoing as we continue to learn.
All recordings of the talks and live Q&As will have captions when shared afterwards.

You can find more about the accessibility of the venue, on our venue page.

If you have other accessibility-related needs or questions or notice something that is a challenge to you or others, please get in touch with us at info@uxinsight.org upfront to work towards the best solution together.

What payment options do you accept?

We accept payment by Invoice, Bank Transfer, Credit Card, iDEAL and Paypal.

If you have any questions feel free to reach out to info@uxinsight.org.

Can I cancel my ticket and get a refund?

We don't offer refunds, but you can transfer the ticket to someone else. Please send your request to transfer your ticket to info@uxinsight.org. Ticket transfers are possible until 24 hours before the Festival starts.

What if I buy an in-person ticket and cannot join due to Covid-19 regulations?

If you cannot join the conference in person due to government regulations, we'll change your in-person ticket to an online ticket, and you can join us via a live stream and get access to all recordings after the event. You may claim a refund for the price difference between an in-person and an online ticket.

If you cannot join the conference in person due to reasons outside of government regulations, we'll change your in-person ticket to an online ticket. You can join us via a live stream and access all recordings after the event. There will be no refund for the price difference between an in-person and an online ticket.

If the in-person event cannot take place due to (unforeseen) circumstances (e.g., government regulations), we'll move the conference entirely online. We'll change your in-person ticket to an online ticket, and you can join us via a live stream and get access to all recordings after the event. You may claim a refund for the price difference between an in-person and an online ticket.

Please check the terms and conditions of your airline and hotel. Many show extra courtesy in light of special (Covid) regulations, but make sure you know what your options are upfront.

I didn't find the answer to my question. What to do?

Please send us an e-mail at info@uxinsight.org and we'll get back to you as soon as possible.

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