Frequent asked questions

What’s included in my ticket?

We will offer different types of tickets:
• In-person conference and workshop ticket (April 15, 16 & 17)
• In-person conference ticket (April 16 & 17)
• Virtual conference ticket (April 16 & 17)

What's included? In-person conference
and workshop
In-person conference
Virtual conference
Tickets valid on April 15, 16, 17 April 16, 17 April 16, 17
Access to live talks
Access to live Q&A
Access to recordings
Meet & chat with peers
Join sponsor demos ✖️
Lunch & catering ✖️
Join UXinsight by Night* ✖️
Workshop on April 15** for just €300 extra ✖️ ✖️

Which workshop(s) can I participate in?

Workshops are accessible to participants with a workshop ticket for April 15. You have to select the workshop of choice at your registration. All workshops have limited spots available. Check the full program

Are the talks recorded/slides shared?

All talks and Q&As are live. The talks and Q&As will be recorded during the conference. With all tickets, you'll get access to the recordings for the entire year. We will share the respective speakers' slides if we have permission to do so.

The recordings will be captioned and available the week after the event.

The workshops are participation oriented and focused on taking action. These are not recorded to make sure everyone feels safe and secure to do so.

Can I share my ticket with a colleague?

Your ticket is personal. If a colleague also wants to join the conference, please buy a separate ticket so you can both enjoy all activities and benefit from networking opportunities.

We offer groups of 4 or more a discount of 20% (does not apply to early bird tickets). Also, we provide alternate pricing for countries with extreme currency differences to the euro, students and people currently without a job.

What does the program of the conference look like?

The program contains workshops, talks, live Q&As, opportunities to meet and engage with fellow researchers and more.

The main program takes place on April 15 between 14.00 - 18.00 Central European Summer Time (CEST). And on April 16 and 17 between 9:30 and 17:30 CEST. Convert starting times to your time zone for April 15 and April 16 and 17.

Check the full program

How can I connect with other researchers during the conference?

To most of us, a significant benefit of visiting a conference is connecting with other researchers. We took this as the basis of the Festival.

> At the in-person event, we'll have lots of breaks to be able to connect and exchange views
> We will take the time to discuss the insights during the live Q&As
> During our UXinsight by Night on April 16, our evening activity of low-effort networking, fun, food, and drinks.
> And more to be announced

What is the conference’s location, and how do I get there?

We are excited to welcome you in person in the Netherlands again! You'll enjoy the in-person activities at the largest theatre in the south of the Netherlands - Chassé Theatre in Breda (1 hour away from Amsterdam). The theatre is beautifully situated in the city centre, easily accessible, and has ample parking space.

Claudius Prinsenlaan 8
4811 DK Breda
The Netherlands

You'll find more info about the venue and how to get there on our Location page.

How do I access the online Festival?

You'll get a personal link one working day in advance to log into our online platform.

What about the accessibility of the event?

All recordings of the talks and live Q&As will have captions when shared afterwards.

You can find more about the accessibility of the venue, on our Location page.

If you have other accessibility-related needs or questions or notice something that is a challenge to you or others, please get in touch with us at upfront to work towards the best solution together.

What payment options do you accept?

We accept payment by Invoice (in-person ticket only), Bank Transfer, Credit Card, iDEAL and Paypal. All payments are due before the start of the conference.

If you have any questions feel free to reach out to

Can I cancel my ticket and get a refund?

We don't offer refunds, but you can transfer the ticket to someone to replace you. Please send your request, including the personal details of the person who's replacing you, to transfer your ticket to Ticket transfers are possible until 24 hours before the start of the Festival.

I didn't find the answer to my question. What to do?

Please send us an e-mail at and we'll get back to you as soon as possible.

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