Collaborative interview analysis
We often ask team members to observe and take notes during an interview. But why not include them in our analysis as well?
Why the double diamond isn’t enough
The Double Diamond model is used in a lot of innovation projects. However, depending on how you interpret the various sections of the double diamond, you could think the output is a tested prototype or maybe an implemented real-world MVP. Two very different things.
User Research for Machine Learning Systems: A Case Study Walkthrough
A practical read for anyone researching the user experience in the AI or machine learning domain.
Life as a young UX Researcher
What problems do young UX researchers encounter during their daily job? How do they handle these problems? Inge and Anne from Online Department did the research.
Obtaining deeper insights from research participants with images
Sometimes, simply asking questions isn’t enough. You need to introduce other tools to help participants better express themselves.
The Horizon of Inquiry – To find time for research, don’t fight the flow—fit into it
Every time you make a product decision you are placing a bet. An organisation should not be scared by this but motivated to look for answers and insights.
Dogfooding: A Powerful Addition to the User Research Toolkit
Dogfooding: a practice of using the product or service that you’re working on. Colette Kolenda has found that it can powerfully augment our work as researchers when done in conjunction with rigorous research.
Making user research work in a large corporation
How is UX research organised at KPN, a large Dutch corporate organization? And what are their challenges and learnings?
Tag your user research effectively and discover patterns
How do you capture valuable insights for all your research? And how do you manage these in order to discover patterns across study findings?
One-pagers in User Research — Notes on the book ‘Interviewing Users’
It is like having a long (one way) conversation with a fellow user researcher with loads of experience that makes you reflect on your approach.
A Fundamental Mind Shift For Usability Testing
Mature organisations focus on proactive research instead of reactive research. 5 users is enough doesn’t apply here.
N=5 revisited: how introducing variety improves your research
Has NN been wrong for over two decades with the golden rule N=5 in usability tests?
User Experience vs. Customer Experience: What’s The Difference?
Discussing the difference between CX and UX is not useful. It’s better to look at the different levels of interaction.
Human Behavioral Biology – Standford University lectures
In this Youtube series, you can find 25 lecturers on human behavioural biology. It is not only very interesting to learn more about human behaviour from a biology perspective, but also very entertaining to watch.
What is the framework for innovation? Design Council’s evolved Double Diamond
The Double Diamond model is often used in an innovation process. It describes stages of divergent and convergent thinking, both in idea generation phase