User Research for Machine Learning Systems: A Case Study Walkthrough
A practical read for anyone researching the user experience in the AI or machine learning domain.
Life as a young UX Researcher
What problems do young UX researchers encounter during their daily job? How do they handle these problems? Inge and Anne from Online Department did the research.
Obtaining deeper insights from research participants with images
Sometimes, simply asking questions isn’t enough. You need to introduce other tools to help participants better express themselves.
The Horizon of Inquiry – To find time for research, don’t fight the flow—fit into it
Every time you make a product decision you are placing a bet. An organisation should not be scared by this but motivated to look for answers and insights.
Dogfooding: A Powerful Addition to the User Research Toolkit
Dogfooding: a practice of using the product or service that you’re working on. Colette Kolenda has found that it can powerfully augment our work as researchers when done in conjunction with rigorous research.
Making user research work in a large corporation
How is UX research organised at KPN, a large Dutch corporate organization? And what are their challenges and learnings?
Tag your user research effectively and discover patterns
How do you capture valuable insights for all your research? And how do you manage these in order to discover patterns across study findings?
One-pagers in User Research — Notes on the book ‘Interviewing Users’
It is like having a long (one way) conversation with a fellow user researcher with loads of experience that makes you reflect on your approach.
A Fundamental Mind Shift For Usability Testing
Mature organisations focus on proactive research instead of reactive research. 5 users is enough doesn’t apply here.
N=5 revisited: how introducing variety improves your research
Has NN been wrong for over two decades with the golden rule N=5 in usability tests?
User Experience vs. Customer Experience: What’s The Difference?
Discussing the difference between CX and UX is not useful. It’s better to look at the different levels of interaction.
Human Behavioral Biology – Standford University lectures
In this Youtube series, you can find 25 lecturers on human behavioural biology. It is not only very interesting to learn more about human behaviour from a biology perspective, but also very entertaining to watch.
What is the framework for innovation? Design Council’s evolved Double Diamond
The Double Diamond model is often used in an innovation process. It describes stages of divergent and convergent thinking, both in idea generation phase
Putting the “academic” research in UX
The parallels between UX and academic research and some ways we can learn from each other.
How to minimise the impact of biases, barriers and background in healthcare UX research
Healthcare is one of those domains that typically brings extra challenges to doing research. How can you minimize the impact of those challenges?