Making user research work in a large corporation
How is UX research organised at KPN, a large Dutch corporate organization? And what are their challenges and learnings?
Tag your user research effectively and discover patterns
How do you capture valuable insights for all your research? And how do you manage these in order to discover patterns across study findings?
One-pagers in User Research — Notes on the book ‘Interviewing Users’
It is like having a long (one way) conversation with a fellow user researcher with loads of experience that makes you reflect on your approach.
A Fundamental Mind Shift For Usability Testing
Mature organisations focus on proactive research instead of reactive research. 5 users is enough doesn’t apply here.
N=5 revisited: how introducing variety improves your research
Has NN been wrong for over two decades with the golden rule N=5 in usability tests?
User Experience vs. Customer Experience: What’s The Difference?
Discussing the difference between CX and UX is not useful. It’s better to look at the different levels of interaction.
Human Behavioral Biology – Standford University lectures
In this Youtube series, you can find 25 lecturers on human behavioural biology. It is not only very interesting to learn more about human behaviour from a biology perspective, but also very entertaining to watch.
What is the framework for innovation? Design Council’s evolved Double Diamond
The Double Diamond model is often used in an innovation process. It describes stages of divergent and convergent thinking, both in idea generation phase
Putting the “academic” research in UX
The parallels between UX and academic research and some ways we can learn from each other.
How to minimise the impact of biases, barriers and background in healthcare UX research
Healthcare is one of those domains that typically brings extra challenges to doing research. How can you minimize the impact of those challenges?
How we do user research at DUO – Our user research strategy, edition 2019
In this article, Maike Klip describes how they plan their research at DUO to have the most impact. What have they learned so far?
It’s Never a Good Time to Do Research – Which is why you should be doing research all the time
Instead of treating research as a special activity, we should embrace the habit of asking questions and looking for evidence in every step of the way.
Scoping User Research
Jim discusses some of the problems you may encounter when scoping user research and provide some advice about how to make scoping more accurate.
Moderating UX research with Zoom
Practical tips on how to use a videoconfering tool to run remote moderated user research (usability test or interview).
Skip User Research Unless You’re Doing It Right — Seriously
Do research right, or don’t do it at all. Joe makes the point that we better focus on research that has value behind a certain release.