Research process
Every time you make a product decision you are placing a bet. You will never have complete certainty, but the more you learn the more confidence you will have - Erika Hall
Collaborative interview analysis
We often ask team members to observe and take notes during an interview. But why not include them in our analysis as well?
Dogfooding: A Powerful Addition to the User Research Toolkit
Dogfooding: a practice of using the product or service that you’re working on. Colette Kolenda has found that it can powerfully augment our work as researchers when done in conjunction with rigorous research.
Tag your user research effectively and discover patterns
How do you capture valuable insights for all your research? And how do you manage these in order to discover patterns across study findings?
N=5 revisited: how introducing variety improves your research
Has NN been wrong for over two decades with the golden rule N=5 in usability tests?